FAQ's

How do I access and watch classes?

You can create a FlowAthletic.TV account and access classes on your mobile, tablet, laptop, desktop or smart TV.

Create an account and sign up for a subscription
 

How does the free trial work? 

Upon signing up on either the 30 Day or 1 Year Membership subscription, you will automatically receive your first 10 days free. On the 11th day, the credit or debit card you entered upon sign up will be charged the subscription amount.
  

I'm new to Flow Athletic, where should I start? 

All of our classes are open level and suitable for any level of fitness and experience as our skilled teachers give you options. You can take everything at your own pace and you're empowered to make any modifications that work best for you on the day. 

The best place to start is with Flow Philosophy Series.  
  

I'm pregnant, can I still join classes? 

YES! If your doctor has cleared you to exercise and you have no complications.  

If you're ever unsure or would like to chat with one of our skilled teachers, contact us. We love supporting you through your pregnancy! Your health and that of your babies is our top priority at this time.   
 

Is there such thing as too much exercise? 

We're huge advocates for overall balance hence the Flow Philosphy of 1x Strength, 1x Fitness, 1x Yoga class per week. 

2-3 classes a week is a good starting point when you’re new.   
 

How do I know if I'm doing it right? 

Our skilled teachers give you options! And our inclusive way of teaching means you'll always be empowered to choose movements and options that feel right for you on the day. You're in charge, while we help facilitate.  
 

What do I need to prepare for class? 

You'll need the internet, space to move in, a mat, water and a towel. Class descriptions tell you if you need anything extra, with alternatives suggested.   
 

What if I need to cancel my subscription? 

You can cancel your Membership subscription at any time. 

LOGIN > ACCOUNT > BILLING > CHANGE PLAN > CANCEL MEMBERSHIP 

Your subscription will cancel at the end of the cycle. 

We do not accept cancellations via email, phone or social media. 

How do I reset my password? 

From the SIGN IN page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page. 

How do I change my password? 

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password. 

How do I update my billing information? 

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.  

How can I watch classes on my TV? 

APPLE AIRPLAY  

From your mobile — 

Open the class in a web page > Select the Apply Airplay symbol on the bottom right > Select the device to cast to. 

If you're having issues, try opening the video in Safari. 

From your laptop — 

Open the class in Safari > Select the AirPlay symbol on the bottom right of the video > Select device to cast to. 

If you're having issues, go to Apple menu > System Preferences > Display > Airplay Display > Select device to cast to + Check 'Show mirroring options in the menu bar when available — then you can select the Airplay symbol from the menu bar next time. 


CHROMECAST 

From your mobile — 

Download and open the Chromecast App > Connect your Chrome Dome > Select Screen Mirror (if you have a Pro Account) OR Internet 

Screen Mirroring  

Check sound is ON > Tap to start mirroring > Start Broadcast > Open Class on your phone (live or recording) 

Webpage / Internet 

Copy the Class page link (you may need to log in) > StartSelect Tap to play 

From your laptop — 

Have the class open in a Chrome browser tab on your laptop > On the top right select More or the ↑ symbol to customise and control Google Chrome > Select Cast > Select Chrome Dome device